With our simple returns process, you can shop online worry-free.

If something doesn't work out, you can send most items back within 30 days of delivery.*

• Start the return process within 30 days of receiving your item.

• We inspect all returned items. Products must be received in the following condition to qualify for a refund:

  • The product must be in new or unused condition

  • The product must be returned with all original product tags in place, and with all product inserts and accessories included.

  • The product must be re-packaged in the original manufacturer packaging (when applicable) and shipping packaging (when possible). 

• Shipping costs will be the responsibility of the customer in cases of buyer's remorse returns, such as an item didn't fit, didn't like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.

• We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.

• Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item. 

• Some items are categorized as non-returnable, final sale, or 'As-is' and cannot be returned. 

How to Return an Item

 

Ship all Returns to:

HollyWooot Film Group Return Department

130 Elm Street Suite 401

Worcester, MA 01609

Defective Product and Returns Due to Our Error

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we'll make it right by:

• Sending you replacement parts or accessories

• Replacing the product* or

• Issue a refund**

• And we'll also cover the cost of any return shipping

• If the product is not defective, return shipping fees will apply.

*At our sole discretion, a replacement may be sent immediately, before we receive your return. If you have received an immediate replacement, please ensure the original shipment reaches our warehouse within 30 days of initiating the return to avoid charges for the replacement.